Customer Satisfaction Survey

You have been invited to complete this survey because Connectivity Point recently performed work
in your facility. We’re serious about improving our performance and the most important judge of our work is you.

Please take a moment to answer the questions below—it should take less than 2 minutes. Once you submit your feedback,
you will be entered into our quarterly drawing to win a $50 gift certificate from either L.L. Bean or Hannaford Bros.

Thank you for allowing us to work on your behalf and for taking the time to give us your feedback.

—Doug Watt, President

 



1. How satisfied were you with our response–did we respond promptly?

2. Did we present a proposal and estimate/quote? YesNo

3. If YES, how satisfied were you with our proposal and estimate/quote—were they descriptive
and easy to understand

4. How satisfied were you with our technicians?

5. How satisfied were you with our technicians' knowledge?

6. How satisfied were you with our technicians' appearance?

7. How satisfied were you with our technicians' professionalism?

8. How satisfied were you with how our technicians left the workspace—did the technicians
clean up after themselves and leave the workspace neat and orderly?

9. How satisfied were you with the work that was completed?

10. Are you still waiting for any work to be completed? YesNo

11. If YES, please describe:


12. Have you received our invoice? YesNo

13. How satisfied were you with our invoicing—was the invoice descriptive and easy to understand?

14. How satisfied were you with the value of the work performed?

15. What is your overall satisfaction level with Connectivity Point?

16. Would you recommend CPDI to a friend/colleague? YesNo

17. Is there anything that CPDI can do differently to improve your satisfaction?